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Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.amplen.co.za (“the site”).
Personal information we collect
Personal information is collected automatically when using the site. Personal information may include information such as your device's Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We refer to this automatically-collected information as “Device Information.” When you access the service by or through a mobile device, we may collect certain device information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit our website or when you access the website by or through a mobile device.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
Should you decide to register an account on the site, we may require you to provide us with “order information” which includes but is not limited to:
your name and surname;
your email address;
your physical address;
your payment information;
your mobile number; and
Your date of birth.
When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
How we use your personal information
We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this order information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information, marketing or advertising material relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties as described above.
We use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
We use Facebook advertising, for more info on how Facebook use your data visit https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Ratings and Reviews
When you provide a rating or review of a product, you consent to us using that rating or review as we deem fit, including without limitation on the site, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon account registration. If you do not agree to this, please do not put any ratings or reviews on the site. We will not display your Last Name, nor any of your contact details, with a rating or review.
Links to other websites & embedded content
Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Embedded content (e.g. images, videos, articles, etc.) from other websites that are used on our website / webstore behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Electronic communications
When you visit the site or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates or partners electronically in accordance with our privacy policy.
Behavioural advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising here:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/reso...
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Do Not Track
Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.
Minors
The site is not intended for individuals under the age of 18 years.
Data retention
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
Changes to the privacy policy
Amplen Industries may, at its sole discretion, make changes to its privacy policy at any time. It is your responsibility to regularly check the privacy policy and to make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the site. If you use the site after such amendments to the privacy policy have been displayed on the site, you will be deemed to have accepted such changes.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Disclosure of your personal data
We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Amplen Industries is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
We will promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information and provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request.
Limitation of liability in terms of Personal Information collected & handled
Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, or made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
What rights do you have in respect of your data stored on our servers?
If you have an account on the site, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are required to keep for administrative, legal, or security purposes.
Contact us
For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please reach out to us here: sales@amplen.co.za
Terms & Conditions
The headings
used in this agreement are included for convenience only and will not
limit or otherwise affect these terms & conditions.
Company Information
For
the purposes of the Electronic Communications & Transactions Act,
25 of 2002 (the “ECT Act”), Amplen Industries (Pty) Ltd.’s information
is as follows, and should be read in conjunction with its product
descriptions and other terms and conditions contained on the website:
General
Systems designed according to customer specifications
Tips, advice and information provided
Access to and use of optional tools
Third-Party Links
Sales & availability of stock
Payment
Delivery of goods
Warranty & Returns
Changes to these terms and conditions
Communication
Termination
Disclaimer
Limitation of liability
Entire agreement
Governing Law
Contact
Questions about the terms & conditions should be sent to us at sales@amplen.co.za
Amplen Industries (Pty) Ltd shall not be required to accept the
return of any goods, unless defective within the warranty period, if at
the customer`s direction the goods have been:
Customers
may return any product bought from Amplen Industries (Pty) Ltd within
the manufacturer warranty period if the product is or becomes defective
under normal usage subject to manufacturer`s warranty policy as outlined
in Amplen Industries (Pty) Ltd`s warranty policy.
Returns
Returns take place after the ordered products have been paid for and have been delivered to the customer.
Non-returnable products
Non-returnable
products include, but are not limited to the following (unless they
arrive defective or damaged at the customer`s delivery address):
Returns process
Please follow the next steps to initiate a return:
Cancellations
Cancellations
take place after the ordered products have been paid for, are possibly
picked and packed by our warehouse staff, but the products have not yet
been handed over to our courier partners, or to a customer`s specific
courier for delivery to the customer.
Please follow the next steps to initiate a cancellation:
Refunds
Refunds will be handled as follows:
Copyright Policy
You will not access the website (www.amplen.co.za) in order to build a similar or competitive website. You are not allowed to reverse engineer or reverse compile any part of the website (www.amplen.co.za). Only by using an official referencing system (MLA, APA, Harvard, etc.), may you make derivative works of the articles published on the website (www.amplen.co.za). No part of the website itself (www.amplen.co.za) may be copied, reproduced, republished, displayed or posted by any means unless permission is expressly obtained in writing from Amplen Industries (Pty) Ltd. Any future update, release or edition of the website (www.amplen.co.za) is subject to these terms.
All trademarks, logos and service marks displayed on the website (www.amplen.co.za) are our property or the property of other third-parties. You are not permitted to use these marks without our prior written consent or the consent of such third party which owns the marks.
Intellectual Property
All intellectual property associated with design, calculations, plans or any other system developed by Amplen Industries (Pty) Ltd in relation to products and / or services sold by Amplen Industries (Pty) Ltd will be owned by Amplen Industries (Pty) Ltd. The customer / installer is fully aware that the use of these products and / or services for purposes not authorized in the general terms & conditions or without prior consent from Amplen Industries (Pty) Ltd will generate unquantified damage to Amplen Industries (Pty) Ltd.
All intellectual property published on the website (www.amplen.co.za) remains the sole intellectual property of Amplen Industries (Pty) Ltd. Published material on the website (www.amplen.co.za) that is used in other literary works, webpages, social media posts, blogs, et cetera, is to be referenced with an appropriate official referencing style (MLA, APA, Harvard, etc.). Failure to do so whilst using the material published on the website (www.amplen.co.za) either in part or as a whole is blatant plagiarism and shall be treated as such upon discovery by Amplen Industries (Pty) Ltd.
Confidentiality
Any information disclosed by or on behalf of Amplen Industries (Pty) Ltd to the customer / installer shall be treated as confidential by the customer / installer and shall be used only in connection with the intended use.